Frequently Asked Questions
01. Browse & Shop
Explore our catalog and find your favorite pieces.
02. Add to Cart
Select your items and add them to your cart.
03. Checkout
Review your order details and proceed to checkout.
04. Check Your Email
Your order summary and payment instructions will be sent automatically to your email.
Don’t forget to check your spam or junk folder!
05. Complete Your Payment
Settle your payment and send your proof of payment according to the instructions provided in your email.
06. Track Your Order
Once your payment is confirmed, a shipment notification will be sent to you on the next business day.
07. Receive Your Order
Expect your package within 1–5 business days after shipment, depending on your chosen courier.
And just like that, your new favorite piece is on its way! ♡
QR is available!
You can pay with us thru the following channel.
- UB bank transfer
- Maya
SHIPPING RATES
We ship nationwide via J&T Express.
Destination Starting Rate
Luzon ₱85
Metro Manila ₱95
Visayas ₱100
Mindanao ₱105
PLEASE NOTE
- Shipping fees are based on parcel weight and destination.
- Additional charges may apply for heavier parcels.
- Your exact shipping fee will be calculated at checkout.
- Delivery usually takes 1–5 business days, depending on your location and courier.
- Shipping rates are subject to change without prior notice.
All measurements, sizing, and product details are listed on each product page. Please review them carefully before purchasing, as customers are responsible for choosing the appropriate size and fit.
We gladly offer replacement within 7 days of receiving your order for items that arrive damaged, defective, or incorrect.
Please note:
- Replacement requests must be reported within 7 days of delivery.
- Items must be unused, unworn, unwashed, and with original tags attached.
- A clear photo/video of the item and packaging may be required for verification.
- Items bought on sale or marked as final sale are not eligible for replacement.
- Change of mind, wrong size, or incorrect color choice is not eligible for replacement.
Once approved, replacement instructions will be provided. Replacement is subject to item availability.
Carmellixx dress library | May your heart and closet be full ♥